Today one of my tasks was to phone BAC to find out how the complaint about the front door as it was reported in October last year.
Well this is how it goes... a salesman came round to give us a quote on a window for the fornt of the house and it was the same guy that sold us the door and it noticed that it was in a bad state by the weather board.. it is starting to peel and also it said it was fading and this should not of happened so it was going to put a report in.
The next person was the surver that measured up the window and he took a photo of it to report
Another person came actually a technician and he said it was a maintence problem...hmmm I don't like the sound of this!! that was in January
And now when I phone I'm told it is OUR problem so now I'm left with a Top of The Range BAC door which cost over £2,000 that I have to paint every 6 years. Not good news so I thought I would let people know the customer service you receive from BAC!!!
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